- For a refund, please return your online order in its original condition to 8A Anerley Station Road, London, SE20 8PT, within 14 days of receiving the item. This applies to full price and sale purchases.
- UK domestic orders will include a free returns label unless your order contains a fragrance product.
- Exchange your purchase for a different colour variation or size within 28 days of purchase. You can also exchange for a gift card.
- Returns will be processed within 48 hours, this may vary during busier periods.
- Items received outside of our 28 day return period will be returned to you.
- Allow 5-10 working days for refunded payments to appear in your account.
Exchanges
We exchange items if they are shown to be defective within 6 months of purchase and will look to repair or replace items if it is not possible to repair the item and make good. If you need to exchange an item, send us an email at [email protected].
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us for questions related to refunds and returns.